Cafe Manager
👤

Cafe Manager

Alyssa, Cafe Manager | Photo Credit: Chloe Leisvia via
Alyssa, Cafe Manager | Photo Credit: Chloe Leisvia via Unsplash

"Filter'd helps me keep track of what my customers are drinking. I am able to connect with them and also serve them the coffee they want."

Name: Alyssa, USA

Role: Manager at local cafe

Age: 33

Overview

Role + Tasks + Goals 🛠️

As aI want toSo that
Manager
connect with my customers and a new way around coffee
I can better serve them and make our cafe a central part of the community
Coffee Drinker
See what coffee people are drinking and find new coffee roasters
I can expand the potential coffee I am drinking and find more coffee that matches my taste
Barista
Find new brewing methods
I can serve coffee exactly how the customer wants it

Responsibilities 💼

  • Manage the front of house at the local cafe
  • Create schedules for baristas
  • Make drinks and serve food to customers
  • Organize local events on Tuesday evenings.
  • Ensure cafe is welcoming to the community

Pain points 📌

  • Lack of time around customer experience

Core Needs 🧱

  • Way to connect with customers
  • Feedback from community

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